Return Policy
Orders must be returned within 30 days of receipt for a refund if you are not satisfied. Returns are subject to a 20% restocking fee or $5.00, whichever is higher.Shipping and handling are non-refundable. Buyer are responsible for the return shipping. Returned items must be received in their original packaging and perfect condition. Personalized items, seasonal item, loose pieces are non-refundable.
Please ensure you use a method of return shipping that provides you with package tracking - we cannot guarantee receipt of packages without return tracking. And please buy insurance for fragile items. Return shipping is at the customer's expense. If you have any questions regarding our return policy or would like to return an order, please submit a message to us from the Contact Us page or call us at
(305) 883-1188.
Our address:
Jenly wholesale Inc
15420 SW 136th st
Unit 19
Miami FL33196
Damaged Items
If your item arrives damaged, you must notify us within 48 hours of delivery and provide clear photos of the item, packaging, and shipping label. Claims reported after this timeframe may not be eligible for replacement or refund.
Deposit
Merchandise deposit will expire in 6 months. If you don’t complete your order within 6 months, we will consider you give up your deposit. And we will not responsible for it.